Responsibilities:

• Diagnose and troubleshoot issues reported by our B2B customers
• Liaise between customers and engineering departments
• Produce structured documentation regarding cases and key takeaways
• Work on shifts

Requirements:

• Advanced command of English (written and verbal)
• Excellent communication and problem-solving skills
• Technical background in customer service

What the company offers:

• Full induction training
• Premium health insurance package
• Year-end bonus (13 th salary)
• Free parking slot / public transport card
• Co – funded sports membership card
• Complementary coffee, drinks and snacks

Are you a good fit? Send your CV in English here or to info@talentfactoryteam.com

All applications will be treated with confidentiality and used only for recruitment purposes.