Responsibilities:

    Respond to customer inquiries and issues via email, phone calls, and live chats, providing exceptional support for a wide range of services.
    Utilize the help desk ticketing system to track and manage incidents effectively.
    Perform additional tasks as assigned, including document creation, staff and customer training, and process improvement initiatives.
Collaborate with senior technical staff to escalate and resolve complex customer issues.

Requirements:

    Excellent written and verbal communication skills in both German and English.
    Friendly and approachable demeanour with strong interpersonal skills.
    Basic IT knowledge, including DNS, SMTP, Office Suite, and Exchange 2013+.
    Strong team player with motivation and willingness to learn and perform.
    Good level of English required.

What we offer:

    Hybrid working model availability, providing flexibility and work-life balance;
    Stable job with excellent career development opportunities;
    Comprehensive paid training to equip you with the necessary skills and knowledge;
    Special discounts and offers, such as food vouchers and multisport cards;
    Additional health insurance coverage;
    Multisport card;
    Ongoing support and learning opportunities;
    Employee referral bonuses and recognition programs.

Additional Information:

    English level required: B2;
    Food vouchers provided;
    Equipment: Laptop with an additional monitor if needed;
    German language proficiency is required.